GENERAL CONDITIONS & INFORMATION:
1. Ordering Terms and Conditions
- All prices quoted are per piece and in US dollar {can we link to local currency info}. (For UK customers prices will be quoted in sterling)
- Minimum First order is $100 (US).
- Shipping.
All orders are delivered by air freight using EMS ( Express Mail Service ) . We will use the cheapest carrier for each order and you will only pay the cost price for shipping. In our experience Fedex is cheapest for orders of up to 1.5kg, thereafter DHL is the cheaper carrier.
Delivery Date
The goods will arrive within 3 - 14 business days, depend on the destination, for express shipping. Please notice that in some rare occasions it may take 21 - 28 business days. And 10 - 28 business days for regular shipping.
Please be advised that if you use forwarding address, the delivery time can take longer.
For express shipping, you will be provided with tracking number and you could always monitoring to see what really happens to your package at your government post office.
- All orders will automatically be given a Certificate of Origin. This is an essential document which will ensure that your order has a swift passage through customs. This will be at a small additional cost per shippment and will be charged at cost.
2. How to Place an Order
Placing and order is easy. Please follow these 3 steps when making and order.
Step 1.
Email or call us with your order stating which products you require. We will contact you in person after receiving your order by the next working day with:
• Questions we might have regarding your order.
• Pro Forma Invoice.
• Request for payment (including payment options and instructions).
• Estimate of delivery date.
Step 2
Kindly double-check our pro forma invoice and reply via email or fax confirming your order.
Step 3
Make payment using one of the payment options listed below. Once your order is confirmed and all payment process settled we will execute your order by the agreed date.
3. Payment Options
Please remember that all of our products are made to order as we hold very limited stocks. We cannot therefore action your order until payment has been received.
By Credit Card.
We accept all major credit cards through the Online Payment system ( EPAY2000.com ). Epay2000.com is a secure online payment system which allows you to make your payment securely and swiftly.
Cash Transfer.
Upon request, we can provide you with the details of our Bank Account to which payments may be transferred. Please note that cash transfers can take up to 3 working days to reach our account.
4. Receiving Your Order
• After shipment of your order we will send you the following documents:
• Shipping company and Waybill details.
• Copy of your final invoice.
• We will monitor your orders' shipping progress on a daily basis in order to ensure a smooth and timely delivery.
• The shipping company will also be your Customs Clearing Agent. They will deliver the goods to your doorstep accompanied with the import duties bill due, if any. For UK orders VAT and import duties are included in the total cost of your order. For customers outside the UK prices will be quoted exclusive of tax and you will be required to settle taxes with the shipping company locally before receiving your order.
• Order confirmation - we will contact you to confirm that your order has arrived and that your are satisfied with your purchase.
• All parcels shipped are insured.
All claims for lost shipments or damages will be settle
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